Oui Culture Maquette is French and based in the Lyon region.

Yes ! Delivery is free for any address in Europe

The management of payments made by credit card or via PayPal on the site is completely secure. We use a secure SSL certificate to protect banking transactions. Credit cards, Visa Eurocard and Mastercard, are accepted. Double authentication is carried out with your bank and at the end a payment confirmation email is sent to you.

Your satisfaction comes first! Returns are indeed possible within 14 days and fully refunded or exchanged. We invite you to read our returns policy so that we can support you if necessary!

Delivery times are generally 4 to 5 days. In the event of a stock shortage on our primary stock, the lead time may be extended to a maximum of 10 days.

You will find details in our general conditions of sale and our returns policy .

What you need to remember is that we respect and are fully responsible in the strict sense of commercial laws (defects, damaged product, missing part, etc.) and that we have customer service 6 days a week which will help you responds within 24 hours for any questions about one of your products.

Yes, we do indeed have a loyalty program in order to create a lasting relationship of trust with each of our customers. You will find our approach on the loyalty program page and its activation is done automatically from your first purchase by entering your email address!